Most of our solutions are technological and financial.
We need to rethink why and how we do business and we need to lead with hospitality if we want to build businesses that last in communities that care.
As a guest of a hotel or restaurant, you have a real opportunity to help and support that business. Put their people first. If something isn’t right, then speak up and don’t settle for mediocrity, But don’t do it with the spirit of let’s point out what’s wrong, but do it in a way that helps them get it right. But more importantly, speak up when you see someone doing something right because people who work in restaurants and hotels are criticized far more than they are praised. Praise that someone for doing something right. That really stays with us, We are wired that way, we crave to be seen and acknowledged. So catch your server doing something right and make a really big deal about them. They will look for the next opportunity to shine.
If you are a business owner, understand that getting ahead in any business will require you to touch a lot of hearts and you can’t do it alone. Remember, service is a skill, while hospitality is a spirit. You can train for any skill but you cannot train for hospitality. So train how to hire for it.
I Thessalonians 5:11
Therefore, encourage one another and build up one another, just as you also are doing.
Ephesians 4:29
Do not let any unwholesome talk come out of your mouth, but only what is helpful for building others up according to their needs, that it may benefit those who listen.